Refund Policy

This Policy governs refunds for report processing you have paid for on Nexius — that is, each time you pay to turn a bank statement into a financial report.

It supplements our Terms and Conditions. Where refunds are concerned, the terms on this page are the ones that apply.

If a process you have paid for does not complete — the report is not produced, or we cannot deliver the result to you — that process is not lost.

We issue a free replacement coupon for the value of the failed process, so you can run the processing again without paying twice. One coupon replaces one failed process, and is issued to the account that experienced the failure.

The coupon is the first remedy we offer because it returns the thing you actually bought: a finished report.

The replacement coupon is not the only way out. If it does not settle the matter, or you would simply rather have your money back, you are entitled to request a refund.

Nexius will return the funds by transfer to the bank account of your choice. Requests are made by contacting our contact centre, as set out in the next section.

Consistent with our Terms and Conditions, a refund is requested within 14 days of payment.

Refunds are handled by our contact centre, not from this page or from a menu inside the app. Write to contact@nexiusai.com or message us on WhatsApp at +62-821-1688-323, and include:

• the email address on your Nexius account;
• the payment date, with your proof of payment or order number;
• a short description of what went wrong;
• the destination account: bank name, account number, and account holder's name.

We may ask for further details where they are needed to confirm that the request comes from the account holder.

Once your request is verified, we refund the value of the process that was not completed and transfer it to the account you nominated. We confirm to you when the transfer has been made.

How soon the money lands follows the receiving bank's clearing process, which is outside our control.

For your safety: Nexius will never ask for your PIN, password, OTP code, or card details as part of a refund. All we need are the destination account details. Ignore — and please report to us — anyone claiming to be Nexius who asks for any of those.

Questions about this Policy, the status of your request, or a processing problem can be sent to contact@nexiusai.com or WhatsApp +62-821-1688-323.